Refund policy
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return please get in contact with us via email.
Please note that returns will need to be sent to the following address:
TnTs.Games
Room 7a
Chelsea House
Chelsea Street
New Basford
Nottingham
NG7 7HP
Damaged Goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following types of products are excluded from our offer for returns and cancellations unless they are faulty:
- Digital products
- Products tailored to order
- Products created for promotional purposes
- Limited edition, event only, store exclusive, special edition, or equivalent products.
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK & European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the UK or European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Be aware that it can take some time for your bank or credit card company to process and post the refund too.
TnTs is not liable for the cost to return goods to us unless they are faulty.